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FAQ

How do I make a reservation

– By phone? 1-(808) 283-8779
- Online? Booking box at the top of the Homepage: https://www.manaloharentacar.net/

Do you accept credit cards
YES – We accept Mastercard, Visa or Amex when you reserve your vehicle.
Can I rent a car if I’m younger than 21
NO - Please refer to our rental agreement.  State law requires a driver to be 21 yrs of age or older. You can also visit the County of Maui's driver information site.
Is an international driving license required
NO - You can review our full Rental Agreement here.
Is there an extra charge for insurance

Only if you choose to buy CDW, that is $10 per day

Is there an extra charge for additional driver(s)?
NO - there is no additional charge for drivers. Please visit Add Driver form page to add a driver.
Do I need to pay before my arrival ?
NO, but you need to call with your credit card number before your arrival, although your card will be charged at your arrival
Can you provide car seats
YES, check the prices in our reservation form
What if I get to the rental car earlier or later than my originally stated time?
Generally, your rental will be disinfected and ready to go even if your flight arrives earlier or later than anticipated. If there is an issue, an on-site rental expert will be able to get your rental needs met.
Do I need to wear a mask in the rental car?
You do not need to wear a mask while using your rental car. We do ask that during pick up and drop off, you are masked at all times and maintain a social distance with others. However, during your rental period, you are free to enjoy a mask-free driving experience.
What precautions are being taken to ensure the car is thoroughly disinfected?
At Manaloha, we thoroughly clean each rental between guests. We wipe down all interior surfaces of the vehicle with medical-grade disinfectant. Exteriors, including door handles and trunk latches, are disinfected and washed after each customer. We ask that you are masked upon drop-off to ensure other customers and staff’s safety. Should you have any concerns, please let us know — we are happy to help!
Will there be an attendant on-site to assist if I need help?
Though we encourage contactless pickup and drop off, we understand that questions arise. To ensure an easy and personal experience, we will have representatives available by phone, email, and on-site. Any questions may be directed at them, and they will ensure that you safely get to your vehicle and on your way to a great vacation!
Do you do airport pick up
YES, we do have airport parking pick up and drop off. Picking up the car at the Airport Parking, you will end up paying a max of $15 which is the airport daily fee; if you pick up the car on Sunday, you can pay up to $30 because we delivered the car the day before. It is a reasonable fee considering that you avoid waiting with luggage for a shuttle or a long wait at a rental car company desk.
Where do I pick up my car
Airport parking, right across the baggage claim area is where your car will be parked.
Can I upgrade during the rental period

YES, depends on availability

Can I rent roof racks

They will be given to you at no extra charge

What is your cancellation policy?
– Over 48 hrs notice: No cancellation fees
– Less than 48 hrs notice: $80 cancellation fee*/**
– No notice: $100 cancellation fee
*If you cancel within 48 hours before your arrival, an $80 charge will be applied to your credit card.
**No cancellation fee EVER if it is related to the closure of the State of Hawaii because of COVID 19.

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